1- Where do you ship from?
We ship from The Netherlands since 2019. We relocated our headquarters from the USA to Europe. We ship worldwide!2- Any shipping discounts?
-Netherlands, Belgium, Germany: FREE SHIPPING (spend minimum €125)
-All other EU countries: FREE SHIPPING (spend minimum €150)
FLAT RATE SHIPPING (buy 1 item or 100 items, shipping cost stays the same):
-USA, Canada: (shipping cost is a flat €24)
-UK: (shipping cost is a flat €22)
-Puerto Rico: (shipping cost is a flat €29)
3- What shipping method are you using?
[COVID-19 Update]
We use Fedex and UPS to ship your orders.
It takes 1-3 business days to prepare and complete your orders. Your package should then arrive within 5 business days of us shipping your items. You will receive a tracking number by email once your order is shipped out.
Shipping rates are calculated by Fedex or UPS. Get an estimated rate prior to checking out of our webstore.
4- Do I have to pay customs/duties fees if I live outside of Europe?
Please keep in mind that if you are purchasing from outside the EU (European Union), you will most likely be charged duties/customs fees by your country when your package arrives to you.
Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued through FedEx/UPS following the importation of your package. Akumu Ink® does not issue refunds on refused packages.
If you don't want to pay for duties, please shop locally from these official Akumu Ink® resellers.
5- Akumu Ink® merch is made and shipped by the artists/owners directly to you.
Here is a look at the process from when you order online from our website, to when you receive your order: