1- Where do you ship from?Our warehouse is now located in South Holland (The Netherlands). We ship worldwide!
2- Any shipping discounts?
Flat rate shipping (buy 1 iteam or multiple items, and the shipping cost remains the same).
-FREE SHIPPING: within Netherlands, Belgium and Germany when you make a min purchase of €100.
-FREE SHIPPING: within the EU when you make a min purchase of €125.
-FREE SHIPPING: everywhere else when you make a min purchase of €300.
3- Shipping Costs + Delivery Times?
[Temporary COVID-19 Shipping Update]
Due to COVID-19, local post offices all over the world have been unreliable (some packages have gotten lost, some packages arrived 2-3 months later).
To ensure the safe and quick arrival of your items, we are temporarily using UPS.com to ship your orders until further notice. It takes us up to 5 biz days to prepare and complete your order. Your package should then arrive within 5 business days of us shipping your items.
Shipping rates are calculated by UPS, and you can get estimated rates prior to checking out of our webstore.
This current shipping method is a temporary solution until regular postal services improve. We appreciate your patience and understanding.
-Aldora + Joey.
4- How do I purchase with my US credit card?
If you're having problems buying on our website using your US credit card, we recommend choosing PayPal as your method of payment upon checkout. No PayPal account is necessary. Just follow these simple steps.
5- Why is Akumu Ink in Europe now, weren't you from the US?
Both owners of Akumu Ink are actually Canadian. We started and grew the brand in Montreal, Quebec since 2008 before moving to California, USA in 2014. If you're interested in knowing why we moved to Europe in 2019 you can read more here.
6- Wholesale & Distribution:We are constantly adding new products throughout the year. If you are interested in carrying our merchandise in your shop or boutique, please contact us here for access to our wholesale website.
7- Where can I buy Akumu Ink merch in real life?
For a complete list of stores and shops that carry our merch click here.
8- When can I expect new designs on the website?We aim to release new designs at the beginning of every month. Add us on instagram and facebook to get updated on our latest releases immediately when they are available.
9- I saw an Akumu Ink booth at a comiccon. Who are those nice people selling?If you’ve seen an Akumu Ink® banner above our booth, then that is us! Aldora and Joey (the co-creators behind Akumu Ink), are always behind the booth of every event Akumu Ink® pops up at. Come check out our new designs and accessories, and get something signed!
10- There's a design I really like but can't find it on your website. Is it going to be available again?
All of our designs are printed in limited quantities. Once a design goes into our Design Graveyard page it will never be stocked again.
11- I saw your designs in a facebook ad. Are these REAL or FAKE? Who should I notify?
We have been seeing rampant reproductions from manufacturers in China/India selling stolen versions of our designs all over the internet from Amazon to Facebook.
Before you buy, here are some ways to tell if the seller is a scammer:
-If there’s no mention of the Akumu Ink brand name or visible logos. It’s fake.
-If the shirt is shipping from China or India, it's 100% fake. All our official products are clearly labelled ‘Created in Holland’ or ‘Printed in the USA’.
-If our design is available on a product that is not offered on www.akumuink.com, it’s fake.
-If the product’s price is much lower (50% less) than what we sell it for on akumuink.com, it’s most likely fake.
-If the material and print quality seem really bad, it's fake.
Here is a photo sent from a customer who bought the fake product compared to our product:
If you're not sure if an online seller is fake, just message us and we'll be happy to let you know. We try our best to shut down ripoffs and scammers quickly.
12- Returns/Exchanges:Please Contact us about an exchange within 5 days of receiving your order:
A- If the item is not what you ordered or is defective.
B- If the item is what you ordered but you want to exchange it.
We do not refund and/or accept returns if the order was correctly fulfilled.
DO NOT SEND any items back before contacting us.