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FAQ

1- Where do you ship from?
Our warehouse is now located in Wassenaar, Holland (Netherlands). We ship worldwide.

 

1- What is the difference between shipping ‘With Tracking Number’ and ‘Not Insured - No Treacking’?

By choosing ‘With Tracking Number’ (Safe choice) you will be notified of the wearabouts of your package from the time we drop it off at the post office to when it reaches your door. If by chance your order never arrives, you will be fully insured, and we will reship your items (as long as they are still in stock) at no extra cost.

By choosing ‘Not Insured - No Tracking’ (Risky choice) you can take advantage of a better shipping rate but will not be notified of the wearabouts of your package after we drop it off at the post office until it reaches your door. If your package happens to go missing and you never receive it (after a month), we will assume no liability and no refunds will be issued.

 

2a- Wholesale & Distribution:
We create a new collection of t-shirts every Spring and Fall, with accessories dropping throughout the year. If your would like to carry our products in your shop or boutique, please contact us here for a catalog.


2b- Where can I buy Akumu Ink merch in real life?

For a complete list of stores and shops that carry our merch click here.

For a list of conventions and events we'll be setting up our retail booth at this year click here.


3- When can I expect new designs on the website?
We release new t-shirt designs at the beginning of every month and new merch is released as soon as we get them. Add us on instagram and facebook to get updated on our latest releases immediately when they are available. 


4- I saw an Akumu Ink booth at a comiccon. Who are those nice people selling?
If you see an Akumu Ink banner above our booth, then that is us! Aldora and Joey (the co-creators behind Akumu Ink), we are always behind the booth of every event Akumu Ink pops up at. Come check out our new designs and accessories, and get something signed for free!


5- There's a design I really like but can't find it on your website. Is it going to be available again?
All of our designs are printed in limited quantities. Once a design goes into our Design Graveyard page it will never be stocked again.


6- I saw your tshirts on Amazon for $5. Are these REAL or FAKE? Who should I notify?

We have been seeing rampant reproductions from Chinese manufacturers selling fake versions of our shirts on Amazon and Ebay. If the shirt is shipping from China, it's 100% fake.

If you're not sure if an online seller is fake, just message us and we'll be happy to tell you if the seller is fake or one of our official resellers.

To confuse you even further, they even steal our photos and descriptions. If you buy what you think is our shirt, but there are no 'Akumu Ink' logos anywhere on the shirt please message us as these are undoubtedly fake Akumu Ink products without our consent. For more info check out this link.


7- Returns/Exchanges:
Please Contact us within 5 days of receiving your order (Do not send any items back before contacting us) :

A- If the item is not what you ordered or it is defective.

B- If the item is what you ordered but you want to exchange it.

C- We do not accept returns if the order was correct.