FAQs

Both Joey and Aldora (Akumu Ink co-owners) are Canadian. We started and grew the brand in Montreal from 2008, before moving to Los Angeles in 2014. If you're interested in knowing why we moved to Europe in 2019 you
can read more here

If you're having problems buying on our website using your US credit card, we recommend choosing PayPal as your method of payment upon checkout. No PayPal account is necessary. Just follow these simple steps.

For a complete list of stores and shops that carry our merch locally click here.

We aim to release new designs at the beginning of every month. Add us on instagram and facebook to get updated on our latest releases immediately when they are available. 

We currently stock 35+ shops around the world. If you are interested in carrying our merchandise in your store or boutique, please contact us here for access to our wholesale website. (We do not work with ebay stores)

Since the pandemic we have retired from conventions. We are now focused on selling directly through our website and working with local shops.

All of our designs are printed in limited quantities. Once a design goes into our Design Graveyard page it will never be stocked again.

We have been seeing rampant reproductions from manufacturers in China/India selling stolen versions of our designs all over the internet from Amazon to Facebook.

Before you buy, here are some ways to tell if the seller is a scammer:

-If there’s no mention of the Akumu Ink® brand name or visible logos. It’s fake.
-If the shirt is shipping from China or India, it's 100% fake. All our products are clearly labelled ‘Created in Holland’ or ‘Printed in the USA’.
-If our design is available on a product that is not offered on www.akumuink.com, it’s fake.
-If the product’s price is much lower (50% less) than what we sell it for on akumuink.com, it’s most likely fake.
-If the material and print quality seem really bad, it's fake.


If you're not sure if an online seller is fake, just message us and we'll be happy to let you know. We try our best to shut down ripoffs and scammers quickly.

Please Contact us about an exchange within 5 days of receiving your order:

A- If the item is NOT what you ordered.

B- If the item is defective.

We do not refund, accept returns and/or exchange if the order was correctly fulfilled. Under certain conditions when an exchange/refund may be possible, there will be a 25% restocking fee added to facilitate the customer's request.

DO NOT SEND any items back before contacting us.

-For those who buy through Klarna: We offer a 14-day return period. If you order the wrong size and would like to exchange or return, you would be required to cover the cost of shipping.

Shipping Questions

We are now based in The Netherlands since 2019. We ship worldwide!

FREE SHIPPING:

-Netherlands, Belgium, Germany (spend minimum €125)
-All other European Union countries (spend minimum €150)

FLAT RATE SHIPPING(buy 1 item or 100 items, shipping cost stays the same):

-€25 to USA*, Canada. OR spend €150 and get Super Saver Shipping for only €15!

-€19.50 to UK. OR spend €150 and get Super Saver Shipping for only €10!

-€29 to Puerto Rico. OR spend €150 and get Super Saver Shipping for only €19!


*Except for Guam. Unfortunately the cost to ship to Guam are much higher than
shipping directly to mainland USA, so prices will be calculated directly by Fedex.

We use Fedex and UPS to ship your orders.

It takes 1-3 business days to prepare and complete your orders. Your package should then arrive within 5 business days of us shipping your items. You will receive a tracking number by email once your order is shipped out.

Shipping rates are calculated by Fedex or UPS. Get an estimated rate prior to checking out of our webstore.

Please keep in mind that if you are purchasing from outside the EU (European Union), you will most likely be charged duties/customs fees by your country when your package arrives to you.

Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued through FedEx/UPS following the importation of your package. Akumu Ink® does not issue refunds on refused packages.


If you don't want to pay for duties, please shop locally from these official Akumu Ink® resellers.

Akumu Ink® merch is printed and shipped by the 2 artists/owners directly to you.

Wear it to Death!®