1- Where do you ship from?Our warehouse is now located in South Holland (The Netherlands). We ship worldwide!
2- How much is shipping?We have 2 options for shipping:
-LIGHT PACKAGE SHIPPING: €8.70 to ANYWHERE in the WORLD. For orders up to 300grams (examples: 1-2 t-shirts, or 1-2 tanktops, or accessories)
-FLAT RATE SHIPPING: €10-€25 (depending where you are located) allows you to purchase as many items as you want at one flat price.
These are our local rates, plus our neighbouring countries:
-Within Netherlands is a flat €6.95
3- How long does shipping take?
We try to ship out every Monday, Wednesday, and Friday, unless we are away working at a comic/anime convention.
Shipping within Netherlands takes 1-2 days to arrive.
Shipping within Europe takes 1-2 weeks to arrive.
Shipping to the rest of the world takes 1-3 weeks to arrive.
4- What is the difference between shipping ‘With Tracking Number’ and ‘No Tracking’?
By choosing ‘With Tracking Number’ (Safe choice) you will be notified of the whereabouts of your package from the time we drop it off at the post office to when it reaches your door.
By choosing ‘No Tracking’ you can take advantage of a better shipping rate but will not be notified of the whereabouts of your package after we drop it off at the post office until it reaches your door. If your package happens to go missing and you never receive it (after a month), we will assume no liability and no refunds will be issued.
5- The prices on your website are in Euros. Who do I purchase with my US credit card?
Select PayPal upon checkout. They will convert everything into US dollars for you, and you can either pay with your paypal account, or US credit card.
6- Why is Akumu Ink in Europe now, weren't you from the US?
Actually, we are Canadians. We worked on Akumu Ink for 7 years in Canada before moving it to the US.
We were lucky enough to get a 5 year visa to run our business in the US. In the beginning of 2019 we had a choice to renew our visas and stay in the US for another 5 years, or take a gamble and move to Europe. And we chose the latter.
7a- Wholesale & Distribution:We create a new collection of t-shirts every Spring and Fall, with accessories dropping throughout the year. If you would like to carry our products in your shop or boutique, please contact us here for a catalog.
7b- Where can I buy Akumu Ink merch in real life?
For a complete list of stores and shops that carry our merch click here.
For a list of conventions and events we'll be setting up our retail booth at this year click here.
8- When can I expect new designs on the website?We aim to release new designs at the beginning of every month. Add us on instagram and facebook to get updated on our latest releases immediately when they are available.
9- I saw an Akumu Ink booth at a comiccon. Who are those nice people selling?If you see an Akumu Ink® banner above our booth, then that is us! Aldora and Joey (the co-creators behind Akumu Ink), we are always behind the booth of every event Akumu Ink® pops up at. Come check out our new designs and accessories, and get something signed!
10- There's a design I really like but can't find it on your website. Is it going to be available again?
All of our designs are printed in limited quantities. Once a design goes into our Design Graveyard page it will never be stocked again.
11- I saw your tshirts on Amazon for $5. Are these REAL or FAKE? Who should I notify?
We have been seeing rampant reproductions from Chinese manufacturers selling fake versions of our shirts on Amazon and Ebay. If the shirt is shipping from China, it's 100% fake.
If you're not sure if an online seller is fake, just message us and we'll be happy to tell you if the seller is fake or one of our official resellers.
To confuse you even further, they even steal our photos and descriptions. If you buy what you think is our shirt, but there are no 'Akumu Ink' logos anywhere on the shirt please message us as these are undoubtedly fake Akumu Ink products without our consent. For more info check out this link.
12- Returns/Exchanges:Please Contact us within 5 days of receiving your order (Do not send any items back before contacting us) :
A- If the item is not what you ordered or it is defective.
B- If the item is what you ordered but you want to exchange it.
C- We do not accept returns if the order was correct.